Refund policy

 Return & Refund Policy

1. Return Window & Eligibility

At Veervati Ratan, we want you to be completely satisfied with your handcrafted jewelry. We accept return and exchange requests within 2 days of the delivery date.

To be eligible for a return, your item must be:

  • Unworn, unused, and in the exact condition that you received it.

  • Kept in its original packaging with all tags, invoice, and authenticity certificates intact.

2. Mandatory Unboxing Video (For Damage/Defect Claims)

To protect our customers and ensure transparency, an unboxing video is mandatory to claim a refund or replacement for items that arrive damaged, defective, or missing.

  • The video must clearly show the original shipping label and the sealed package being opened for the first time.

  • Cuts or edits in the video will render the claim invalid.

  • If a defect is proven, Veervati Ratan will arrange for a free reverse pickup.

3. Non-Returnable Items

For hygiene, quality, and customization reasons, the following items are strictly non-returnable and non-refundable (unless they arrive damaged):

  • Earrings, nose rings, and nose pins.

  • Customized or personalized jewelry.

  • Items purchased during clearance sales, flash sales, or using a promotional discount code.

4. How to Initiate a Return

  1. Email our support team at   "veervatiratan@gmail.com"  within 7 days of delivery.

  2. Subject line: Return Request - Order # [Your Order Number]

  3. Attach clear photos of the product and its packaging (or the unboxing video if claiming damage).

  4. Once your return is approved, we will share the instructions and the return shipping address to our Greater Noida facility.

    (Note: For standard returns due to change of mind, the customer is responsible for return shipping costs. For defective items, we cover the shipping).

5. Refund Process & Timelines

Once we receive your returned item, it will undergo a strict quality check. We will notify you of the approval or rejection of your refund within 48 hours of receiving the package.

  • Prepaid Orders (Credit Card/UPI/Bank Transfer): Approved refunds will be credited back to your original method of payment within 5-7 business days.

  • Cash on Delivery (COD) Orders: We cannot refund cash. For COD orders, we will request your Bank Account or UPI details via email. The refund will be transferred within 5-7 business days after the quality check is passed.

  • Shipping Fees: Original shipping charges (if any) are non-refundable.

6. Cancellations

You may cancel your order free of charge before it has been dispatched from our facility. Once an order has been shipped and a tracking number is generated, it cannot be canceled, and the standard return policy will apply.

7. Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, if you have any disputes or concerns regarding your return or refund, please reach out to our Grievance Officer:

  • Name: Arvind Kaushik

  • Email: veervatiratan@gmaiol.com

  • Phone: +91 9599697082

  • Address: Veervati Ratan, Greater Noida, Uttar Pradesh, India

    We aim to acknowledge all grievances within 48 hours and resolve them within a maximum of 30 days.