Legal notice

Return & Exchange Policy for Veervati Ratan

1. Eligibility for Returns & Exchanges We take great pride in the handcrafted quality of Veervati Ratan jewelry. If you are not completely satisfied with your purchase, we accept returns and exchanges within 7 days of the delivery date. To be eligible, the jewelry must be unused, unworn, and in the exact same condition that you received it, complete with the original packaging and tags attached.

2. The Unboxing Video Requirement (Mandatory for Damage Claims) To protect both our customers and our business from transit disputes, we require a clear, unedited unboxing video for any claims regarding damaged, defective, or missing items. The video must show the shipping label and the sealed package being opened for the first time. Claims without an unboxing video will unfortunately not be accepted.

3. Non-Returnable Items For hygiene and quality reasons, the following items cannot be returned or exchanged unless they arrive damaged:

  • Earrings and nose pins/rings.

  • Custom-made or personalized jewelry.

  • Items purchased during a clearance sale or using a promotional discount code.

4. How to Initiate a Return

  • Email our support team at [Insert Your Professional Email] within 7 days of delivery.

  • Include your Order Number, a reason for the return, and photographs (or the unboxing video if claiming damage).

  • Once approved, we will provide the return shipping address to our Greater Noida facility. Please note that return shipping costs are the responsibility of the customer unless the item arrived defective.

5. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment (UPI, Credit Card, or Bank Transfer) within 5-7 business days.